Immigrant Affairs and Language Access Services
Guided by the vision and mission of DBHIDS, the mission of this Unit is to improve the total wellness for immigrant and refugee communities through a holistic community-based engagement and service delivery approach.
Immigrant Affairs and Language Access Services assists in the development of agency-wide policies and strength-based approaches that engage and provide culturally and linguistically appropriate services for refugee and immigrant communities with behavioral health concerns. The unit also serves as an adviser/liaison to the DBHIDS Commissioner, Executive Management Team, and the City’s Office of Immigrant Affairs.
- Assessing the needs of immigrant and refugee communities as well as service providers, to identify gaps and determine how DBHIDS can deliver culturally and linguistically appropriate services to the communities
- Developing tools and innovative strategies that support effective service delivery for immigrant and refugee communities
- Identifying, developing, maintaining, and aligning resources and information—that exist across the City—to successfully integrate immigrants and refugees into the cultural, social, health, economic, and civic fabric of the City
- Promoting the total wellness of immigrants and refugees communities through population health approach
Language Access Services
The DBHIDS Language Access Policy provides protocols for staff when providing services to individuals who have limited English proficiency (LEP). The Policy is essential to the success of our mission to improve the health statuses of Philadelphians in need of behavioral health and/or intellectual disability services. It is the City’s policy to grant access to services or programs to every person even when there is a limited ability to speak, understand, read or write English. Staff WILL NOT suggest or require an LEP member to provide an interpreter in order to receive services.
Accessing Interpretation or Translation Services
If you or someone you know is in need of interpretation or translation services, please use the links below in the Resources section that provide all of the services offered by the City of Philadelphia.
For more information about the Immigrant Affairs and Language Access Service Unit, please contact unit Director Sarorng Sorn, M.S.; office, 215-685-5454; mobile, 267-582-8017.