Department of Behavioral Health and Intellectual disAbility Services

Call Us

• Emergency suicide or mental health crisis line: 988 or 215-685-6440
• Intellectual disAbility Services (supports and services for all ages): 215-685-5900
• Mental health and addiction services, with or without insurance (CBH Member Services): 888-545-2600

• General DBHIDS information (nonemergency administrative services): 215-685-5400

Complaints

• Formal Complaints Policy
• Formal Complaint Submission Form (print version)
• Formal Complaint Submission Form (online version)
• Personal Representative Appointment Form

HIPAA

• PHI Release Authorization
• Notice of Privacy Practices

DBHIDS Significant Incident

• DBHIDS Significant Incident Management Policy
• Provider Requirements: Significant Incident Management Policy
• Significant Incident Report Form (PDF Version)
• Significant Incident Report Form (Online Form)
• Significant Incident Report Extension Request Form (PDF Version)
• Significant Incident Report Extension Request Form (Online Form)
• Significant Incident Investigation Report Form (PDF Version)
• Significant Incident Investigation Report Form (Online Form)
• Significant Incident Investigation Report Extension Request Form (PDF Version)
• Significant Incident Investigation Report Extension Request Form (Online Form)

Media Inquiries Only

• General DBHIDS Inquiries: Please call 215-685-5400 for non-emergency requests for information.
• News media inquiries only can be directed to DBHIDS Communications Director Christina Crews at 
  Christina.Crews@Phila.gov and/or DBHIDSCommunications@Phila.gov

Additional Resources

• Request DBHIDS support at your event.
• DBHIDS mental health services.
• DBHIDS addiction services.
• DBHIDS intellectual disability services.
• DBHIDS children and youth services.
• DBHIDS trauma resources.
• DBHIDS legal and justice-related services.
• DBHIDS Community Affairs Unit.
• DBHIDS Peer Culture and Community Inclusion.