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Jill Bowen, Ph.D.
Jill Bowen, Ph.D.
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Jill Bowen, Ph.D.
Commissioner,
DBHIDS
Jill Bowen, Ph.D., has been Commissioner of Philadelphia’s Department of Behavioral Health and Intellectual disAbility Services (DBHIDS) since December 2020, having joined the department as Deputy Commissioner in January 2018 and assuming the Acting Commissioner role in October 2020.
During her tenure with DBHIDS, Dr. Bowen provided oversight of administrative and finance functions for the multi-division department, as well as a focused emphasis on high priority vulnerable populations and communities impacted by multiple traumas including housing insecurity, opioid and other substance use disorders, and the COVID pandemic. Dr. Bowen deepened systems approaches to the solving of complex issues, focusing on integration of project management, outcomes, and outreach data to measure effectiveness and reach.
During her brief time as Acting Commissioner, Dr. Bowen worked together with other city departments, agencies, and providers to enhance collaboration between DBHIDS and the Philadelphia Police Department, ensure service continuation in a challenged environment, and advance her vision of addressing Trauma, achieving Equity and engaging Community (TEC).
Prior to joining DBHIDS, Dr. Bowen was Senior Advisor for Mental Health Initiatives for the New York City Office of the Mayor/Strategic Policy Initiatives. She has previously held senior leadership positions with NYC Health + Hospitals as Assistant Vice President/Chief Transformation Officer for NYC H+H Behavioral Health Services and at Kings County Hospital as Senior Associate Executive Director for Organizational Innovation and Excellence, and for Kings County Hospital’s Behavioral Health Services.
Trained as a clinical psychologist, Dr. Bowen received her doctoral degree at the Derner Institute for Advanced Psychological Studies/Adelphi University. Her work has included direct care as a member of an interdisciplinary clinical team and supervisory work in clinical and forensic psychology. She was the Deputy Director and Unit Chief of the Forensic Psychiatry Service at Kings County Hospital Center before moving on to work as a senior administrator within Behavioral Health, focusing on strategic planning and process improvement.
She is gold-level trained in lean improvement methodology and has played a significant role in the development of initiatives that contributed to wide ranging behavioral health clinical and operational improvements. Dr. Bowen is co-editor and co-author of the first book exclusively devoted to mental health and lean healthcare, Lean Behavioral Health.
Nicole Connell, M.Ed.
Nicole Connell, M.Ed.
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Nicole Connell, M.Ed.
Chief of Innovation and Effectiveness
Nicole Connell is the Chief of Innovation and Effectiveness for the Department of Behavioral Health and Intellectual disAbility Services (DBHIDS), a senior-level position in which she oversees the DBHIDS Division of Planning Innovation and is responsible for the development and integration of innovative approaches to advance behavioral health wellness and treatment. Connell serves on the Division Leadership and Executive Management teams at DBHIDS.
Prior to her role as Chief of Innovation and Effectiveness, Connell was DBHIDS Chief of Staff and Operations, a position that directly supported the commissioner and provided strategic direction on a broad range of administrative, legislative, and financial priorities.
Connell is a native Philadelphian with more than 15 years of experience working across local and federally funded social service entities and nonprofit community-based organizations. Her expertise includes partnership development, strategic planning/alignment, and innovative process development that fosters organizational change with notable outcomes.
Before joining DBHIDS in 2014, Connell worked in leadership roles in various human service, education, and nonprofit settings in Philadelphia. Her wide-ranging experience across the public service continuum ranges from direct service to senior leadership. This experience contributes to her in-depth knowledge of complex community challenges, social determinants of health, and effective organization operations.
Connell is exceptionally passionate and connected to various efforts to improve the quality of life for the people of Philadelphia, specifically those with the greatest needs. She is a graduate of Temple University and Eastern University and is a public administration doctoral candidate. Connell remains active in civic and service engagement and is committed to working alongside the community to advance behavioral health and wellness for all Philadelphians.
International Mental Health Group Visiting Philadelphia for Pointers
By Tom MacDonald
International mental health experts are in Philadelphia this week to learn from the city’s approach to handling behavioral health issues. David Jones, Philadelphia’s Commissioner of Behavioral Health says the international group referred to as I-Circle , the International Urban Regional Collaborative will offer an exchange of ideas.
“We really are going to be focusing going forward on bolstering the child and family component of our behavioral health system,” he said. “Inherent in that strategy encompasses our long-term effort to combat a number of challenges that we are having in our city our country and throughout the world, chief among them being the opioid epidemic.”
Isabella Goldie from Scotland says she’s impressed by Philadelphia’s approach on mental health.
“The trauma-informed approach is something that is quite unique to Philadelphia to weave it all the way through the layers of service provision,” she said, referring to care that asks “what happened to you?” instead of “what is wrong with you?”
Dr Arthur Evans, CEO of the American Psychological Association is a former mental health czar in Philadelphia.
He says bringing the group here is important because the city has addressed mental health issues for many years on the local level instead of the state level.
“The thing that we have learned these issues play out at that level and that if we want to have effective policy and strategies we also have to have
policies and strategies at that level,” he said.
The groups next stop is New York City later this week. Other cities participating include Pittsburgh; Christchurch, New Zealand; London and the West Midlands region in England; Stockholm; Dublin; and Toronto and Vancouver, Canada.
Philly’s New Head of Behavioral Health: We Want to Help Improve Grad Rates
by Paul Jablow
David Jones, the new head of the city’s behavioral health system, has a two-word description of what will be at the top of his personal report card in evaluating his work with the city’s public schools: “Graduation rates.”
Jones, named in July as commissioner of the Department of Behavioral Health and Intellectual disAbility Services (DBHIDS), says he wants to keep expanding the department’s role beyond helping students with learning disabilities and mental health issues to include helping with overall school climate.
Graduation rates, he says, will be the best measure of success.
As part of this change, his department, the City of Philadelphia, and the School District of Philadelphia announced recently that full-time social workers would be placed in 22 public schools in a pilot program that would be expanded to include other behavioral health workers.
Although many city schools now contract with private providers who offer behavioral health services in the School Therapeutic Services (STS) program, their social workers generally focus on a subset of students in their program.
These new social workers, by contrast, are employed by the city. They will train staff and generally promote overall practices to improve student and teacher well-being, while also offering help when individual students exhibit problems.
Specifically, they will provide Tier 2 behavioral health interventions while STS provides Tier 3 interventions. District officials say they hope the pilot program will be better able to provide more prevention services and reduce the need for crisis responses.
Tier 3 interventions are directed at students with diagnosed behavioral health disorders or symptoms of them.
Tier 2 interventions are directed not only at those students, but also at students considered at higher risk than their peers of developing behavioral health disorders.
(Tier 1 interventions are directed at the entire class.)
Jones, who holds a master’s degree in community school/clinical child psychology from Southern Illinois University, had been serving as acting commissioner since February, when Arthur Evans left the department to head the American Psychological Association.
Jones came to Philadelphia from Montgomery County, Maryland, as deputy commissioner in 2013.
He says that efforts to boost school climate and student achievement can’t stop at the school building.
“We want to do even more prevention than we’ve been doing,” he said in a recent interview. “Looking at the entire family unit. The system is ripe for more change.”
Jones explained that the department’s funding is “primarily around treatment,” which means that a behavioral or psychiatric issue has to manifest before triggering intervention.
“We do have some portions of our funds that allow for prevention, intervening on education around [for example] substance abuse disorders.”
But, he says, “It’s about more than emotional health. … It’s about stable housing, food security, financial management. So many things happen in the home, in the community. … We want to work with other partners and stakeholders.”
And he says it’s particularly important that the department’s efforts to combat substance abuse among adults – who can be parents or caregivers – connect to its efforts to help students.
“Healthy children tend to be connected to healthy adults,” he said. “We’re in the middle of an opioid epidemic. A number of those people who are experiencing a substance abuse disorder are parents. We have to have someone doing more coordinating work while that parent is getting the treatment they need.”
That can involve getting another family member or responsible adult to “provide guidance and support for the child. … That’s something we’re looking to do more of in the future.”
One approach that might be expanded, he said, is the use of “care coordinators” to work with entire families. Many families have multiple providers. One child might have a learning disability, another a behavioral health issue. A parent or guardian could be a substance abuser or might have bipolar disorder or another issue requiring medication.
The coordinator can tie together all the services.
City Councilwoman Maria Quinones-Sanchez, a frequent critic of DBHIDS, cited this problem in a recent interview.
“A family can have three providers who aren’t speaking to each other. It’s totally unacceptable. No one’s monitoring what’s working,” she said.
The pilot deals with that issue by having the workers employed by the city and reporting directly to principals and the District.
Jones feels that the department has a “robust” system of evaluating its contracted providers that work inside the schools. But he adds that there is a need for an overall review of the main programs – including STS, Behavioral Health Rehabilitation Services, and Family Based Services – to take a fresh look at what is working and what isn’t.
“We’ll look at pay for performance,” he said. “We’ll look at consumer satisfaction surveys … what’s working in other school systems, what services should continue, what should evolve and change.”
Addressing problems before they become chronic
Before the latest initiative, which is called the Support Team for Educational Partnership (STEP) project, no new city behavioral health workers had been added to the school system, with the exception of a short-lived and unsuccessful pilot program (the Community and School Support Team Initiative) in five schools, according to Karyn Lynch, the District’s chief of student services.
Lynch said in an interview that she hoped that the District would be able to place more emphasis on “trying to address [student behavior] issues before they become chronic.”
Jones said he also wanted to expand training for school personnel in dealing with student behavioral issues through programs such as Mental Health First Aid.
He noted that School District Superintendent William Hite was recently added to the board of Community Behavioral Health, a division of DBHIDS that coordinates school behavioral health services.
“We have a great partnership with Dr. Hite right now,” he said.
He said that his department has behavioral health workers assigned to more than 100 District schools, a little less than half the total. Students in some other schools also receive behavioral health services, according to department officials, but these workers are not assigned to individual schools.
Jones said it was too soon to determine when and how the latest initiative might be expanded.
But school officials in Baltimore, whose programs Jones says he is very familiar with, have been pleased with the results of a recent pilot program putting behavioral health workers in schools full time.
Aimee Hoffman, a school-based mental health clinician in an elementary school in Baltimore, attributes her success partly to the fact that she is there every day, seeing children not just for weekly sessions but also to ask in the hallway how they are doing, encourage them, give them a pat on the back.
“It’s knowing [the children] more in-depth,” she said, “seeing how they interact. Being there full-time makes a huge difference.
“When you’re in a school part-time, you miss things and you’re not as visible to the teachers. When the teachers see you every day, you catch those extra opportunities to be supportive.”
Behavioral Health Commissioner Discusses Mental Health Challenges
Ayana Jones Tribune Staff Writer
David T. Jones brings his passion for serving others to his new post as commissioner of Philadelphia Department of Behavioral Health and Intellectual disAbility Services.
Jones is a behavioral health administrator with more than 25 years of management experience. He is charged with leading a $1 billion agency that serves as the mental health safety net for thousands of Philadelphia residents.
“This work aligns very much with my belief in faith,” Jones said during an interview at his Center City-based office.
“It allows me to serve, that’s why I am passionate about the work. I think that given how we are structured as a department it allows us to provide a network that connects people to the services, supports and treatment that could absolutely make a positive difference in their lives.”
After a five-month search, Mayor Jim Kenney named Jones as the new commissioner in July. He previously served as acting commissioner, following the departure of Arthur Evans, Ph.D, who left to become president of the American Psychological Association in February.
“From the growing opioid crisis to the pain and hardships often associated with mental illness and intellectual disabilities, DBHIDS has been at the forefront to help our most vulnerable citizens, “ Kenney said in a news release.
“It takes a hardworking and compassionate person to lead an agency with so much to do and so many to serve. I’m proud to say we found such a person in David T. Jones. He has the knowledge, the vision and the ability to lead DBHIDS and ensure that those in need receive the best service and treatment possible.”
Jones joined the agency in 2013. Prior to serving as acting director of commissioner of DBHIDS, he spent four years as deputy commissioner. In that role, he provided oversight to the department’s fiscal and administrative operations. Before coming to Philadelphia, Jones served as chief of Behavioral Health and Crisis Services for the Montgomery County (Maryland) Department of Health and Human Services. There, he administered a wide-range of diverse programs addressing child and adult mental health, substance misuse, crisis center, victims assistance and consumer services.
During a discussion with the Tribune, Jones addressed how the department is addressing the challenges of substance abuse and opioid addiction in Philadelphia.
“We really want to serve people while they’re well, as much as possible,” said Jones who earned a master of science in community school/clinical child psychology from Southern Illinois University-Edwardsville.
“On a continuum you tend to have wellness, health and illness. A lot of our funding really has been on the latter part of the continuum – illness – so what we want to do is to move further up the continuum and help people to remain well,” Jones explained.
Jones leads DBHIDS at a time when Philadelphia is grappling with an opioid epidemic. More than 900 people died due to opioid overdoses in 2016. Experts are predicting that this year’s deaths due to opioid overdoses will surpass 2016’s numbers.
Under Jones, leadership, the DBHIDS will work to implement the recommendations set forth by the Mayor’s Task Force to Combat the Opioid Crisis.
“I think they are kind of big system, broad strategies that will eventually have an impact,” Jones said.
“Part of that is we know that there is the addiction to opioids actually begins as a result of physicians prescribing opioids as painkillers so there is a concerted effort to work with physicians to say, be really cognizant to how you are prescribing (medications) and lets curb the number of prescriptions as much as possible,” Jones stated.
“For those who have substance abuse disorders we really want to make sure that our system is welcoming, no matter what door they come in.”
He said historically people who were facing addiction issues were often steered toward detoxification first.
“That could be one way to enter into the system,” he explained.
“Another way is you can go into a halfway house and you could have your withdrawal management happen at a halfway house. You could also continue to have your medication assisted treatment paired with your outpatient treatment and that puts you on a continuum where you don’t necessarily have to leave one place to go to another.”
DBHIDS is also addressing the epidemic by mandating all opioid treatment programs to offer all forms of medication-assisted treatment, including methadone, buprenorphine and naltrexone and initiating planning for the development of a 24/7 walk-in center where individuals can receive immediate stabilization in the outpatient setting and get access to further treatment.
Earlier this month, DBHIDS partnered with the School District of Philadelphia to place social workers in schools to help identify the needs of children and families and provide referrals for behavioral health and treatment opportunities at 21 district schools and one charter. The new initiative rolls out during the upcoming school year.
This is part of the agency’s efforts to expand its services in the community.
“What you’ll see down the road is we will increase the number of crisis response centers serving children and families, we will increase the number of mobile treatment teams and as part of that whole continuum we are expanding services in schools, “Jones added.
The department will also be working with its system partners to provide services and support for those who are in need of housing.
Fixing Philly – Caring for Those Leaving ‘El Campamento’
Today, Monday, July 31, the city and Conrail, will begin clearing out a Kensington site known as “El Campamento,” a camp that leads to a half-mile area along the railroad tracks that have long been a haven for heroin users looking to shoot up and hide from police.
As detailed recently in Time magazine, the area has been a problem for city officials and local residents for years until the city recently formed an agreement with Conrail that would see the area cleared by the end of this month. On Friday, city officials said that as this week’s clean-up gets underway, the city will also provide a temporary social services hub to help those struggling with addiction at the site at least until Wednesday, July 2.
But, what happens after that?
According to David T. Jones, the newly appointed head of the city’s Department of Behavioral Health and Intellectual disAbility Services, Philadelphia has capacity at its shelters for any heroin user who sees the end of El Campamento as the first step towards rehabilitation.
“We have capacity in our system to meet that need. Right now, we have capacity across the board,” he said, saying his office has been working with Conrail to anticipate the needs of those that will be pushed out of that area.
Jones’ department is funded to the tune of about $1 billion a year and, along with addiction services, the department manages the city’s mental health services and disability services, as well. And, that’s important, because, Jones said, it takes a rounded approach to be able to address issues of opioid addiction.
Along with needing to kick a drug addiction, Jones said, those who might have regularly visited El Campamento will likely need, what he called “social determinants,” which would include shelter, nutritional needs and food security and help building healthy relationships. To do this, he said, his department is set to help connect those who come to them for help breaking the cycle of opioid addiction with the many different organizations that work with the Department of Behavioral Health and Intellectual DisAbility Services.
“We have been really thoughtful and we are really going to try and make all of those connections across life’s domain,” Jones said, for those leaving El Campamento.
Also, he said, a big part of helping rehabilitate someone who is coming out of an addiction to an opioid like heroin is helping them find a support system – something he called ‘families.” And, he noted, that sometimes, “families” don’t mean just a person’s blood-related kin.
“We are trying to connect them to some type of family unit,” said Jones. “We have families that we are born into and we have families that we create. We are talking about families in the broadest sense.”
Finally, when asked if the controversial topic of safe injection sites were an idea that might help Philadelphia combat its opioid crisis, Jones said that his office is now looking at new strategies to make a dent in the problem, and safe injections sites are an idea that they are considering.
“We are looking at all strategies that will help people in their recovery and safe injections sites are one of those strategies that we are looking at,” he said. “We are exploring that as a strategy.”
As Heroin Deaths Mount, Philly Gets New Leader in the Fight
by Claudia Vargas, Staff Writer
With Philadelphia confronting an unprecedented opioid crisis, Mayor Kenney has confirmed a new leader for the department charged with leading the fight. David T. Jones, who has been acting commissioner of Philadelphia’s Department of Behavioral Health and Intellectual disAbility Services (DBHIDS) since January, may now remove the “acting” from before the title.
Kenney announced Friday that after a five-month-long national search for a new commissioner, Jones will be the department’s new leader. Jones replaces Arthur C. Evans Jr., who left in January to become CEO of the American Psychological Association.Jones, 52, will oversee the department, which has a $1 billion-a-year budget and nearly 800 employees. The agency is charged with managing the city’s mental health services, addiction treatments, and disability services for adults and children.
“This agency and its dedicated staff are closely involved with some of the most pressing issues facing our children, adults, and families, including the growing, sad to say, opioid epidemic and responding to individuals who are homeless and dealing with substance misuse or mental health challenges, Kenney said during Friday’s announcement.
When Kenney announced Jones’ name to a standing room only crowd in the Mayor’s Reception Room, the room broke out in cheers and applause. Jones is said to have a lot of supporters within the department.
Kenney said Jones has “the knowledge, the vision and the ability to lead DBHIDS and ensure that those in need receive the best service and treatment possible.”
Jones has been with the department since 2013, serving as a deputy commissioner before he was tapped to fill in as acting commissioner in January. As deputy commissioner, Jones oversaw the department’s fiscal and administrative operations. Prior to his time at DBHIDS, Jones was chief of behavioral health and crisis services for the Montgomery County Department of Health and Human Services in Maryland.
At the announcement Friday, Jones praised the staff at DBHIDS.
“These folks have great acumen. They have tremendous skill sets and they are certainly committed to serving Philadelphians,” Jones said. He also said he looked forward to continuing to work with the various city departments such as police and health to address the many needs of the city.
At the public forefront of the issues is the opioid crisis. More than 900 people died last year from opioid overdoses, a 30 percent increase from 2015. This number of fatalities this year is expected to surpass last year’s numbers.
Jones’ department will be responsible for implementing the recommendations brought forth in May by the Mayor’s Task Force to Combat the Opioid Crisis. Jones said Friday that work has already begun by increasing the number of treatment slots available.
“It’s going to be a continued work in progress,” he said of the rollout of the task force recommendations.
David T. Jones Chosen to Lead Department of Behavioral Health and Intellectual disAbility Services
Contact: Monica Lewis-Wilborn, Director of Communications
267-588-6609, monica.lewis-wilborn@phila.gov
PHILADELPHIA, PA — After a five-month search, Philadelphia Mayor Jim Kenney announced the appointment of David T. Jones as Commissioner of the Philadelphia Department of Behavioral Health and Intellectual disAbility Services (DBHIDS), a $1 billion healthcare agency with nearly 800 employees. Jones had been serving as Acting Commissioner following the departure of Dr. Arthur Evans, who left to become president of the American Psychological Association in February.
“The Department of Behavioral Health and Intellectual disAbility Services addresses some of the most challenging issues and critical needs facing our city and the people who live here. From the growing opioid crisis to the pain and hardships often associated with mental illness and intellectual disabilities, DBHIDS has been at the forefront to help our most vulnerable citizens,” Kenney said. “It takes a hardworking and compassionate person to lead an agency with so much to do and so many to serve. I’m proud to say we found such a person in David T. Jones. He has the knowledge, the vision and the ability to lead DBHIDS and ensure that those in need receive the best service and treatment possible.”
Prior to serving as Acting Director of DBHIDS, Jones spent four years as Deputy Commissioner. In that role, he provided oversight to the department’s fiscal and administrative operations. Prior to his time in Philadelphia, Jones was Chief of Behavioral Health and Crisis Services for the Montgomery County (MD) Department of Health and Human Services. There, he administered a wide-range of diverse programs addressing child and adult mental health, substance misuse, crisis center, victims assistance, and consumer services.
As a behavioral health administrator with more than 25 years of progressive management experience, Jones has produced measurable results to improve the lives of children, adults, and families with behavioral health needs. He possesses in-depth knowledge of state and federal regulations inclusive of Medicaid managed care and mental health rehabilitation standards and has excelled in managing both urban and suburban public behavioral health systems that achieved outcomes inclusive of increasing access to care and expanding the range of services available to residents with behavioral health care needs. Additionally, he has national experience developing multi-disciplinary coalitions to affect sustainable community-level change.
Such experience will be helpful as DBHIDS is at the forefront of key initiatives for the city, including the Mayor’s Task Force to Combat the Opioid Crisis. Under Jones’ leadership, DBHIDS will be carrying out work to implement recommendations brought forth from the task force to serve those impacted by opioid misuse. The department will continue to be involved in the cross-sector response to other issues, including homelessness and multi-dimensional supports for youth in the city.
“I’ve had the great pleasure to work with DBHIDS and its dedicated staff since 2013. So, I know first-hand what we can do to ensure the well-being of children, adults, and families in this great city,” said Jones, who earned a Master of Science in Community School/Clinical Child Psychology from Southern Illinois University-Edwardsville.
“I am both humbled and excited to be at the helm as we continue innovative and impactful work, especially as we aim to address the opioid crisis and provide the highest quality of services to our most vulnerable citizens, including our children,” Jones added.
Eva Gladstein, Deputy Managing Director of the City’s Health and Human Services Cabinet that includes DBHIDS, praised Jones for leading DBHIDS in an acting capacity and expressed confidence in his ability to manage the department during such a critical time.
“I’ve had the opportunity to work closely with David and am convinced there is no better leader for DBHIDS today,” Gladstein said. “We conducted a national search and many of those we considered for this role have the intellect and experience required for the position. David stood out, however, as a leader with integrity, charisma, and an extraordinary ability to connect vision, people, and ideas to implement the quality service and programming needed to positively change lives and communities throughout Philadelphia.”
To learn more about Jones, please visit his profile page in the Leadership section of DBHIDS.org.
Philly Gets First New Behavioral Health Commissioner in 12 Years
PHILADELPHIA (CBS) — The Philadelphia Department of Behavioral Health has its first new Commissioner in 12 years. City officials didn’t have to look far to find him, but they did anyway.
Long-time commissioner Arthur Evans left in February to become head of the American Psychological Association and the city spent nearly six months conducting a national search for a successor.
In the end, Mayor Kenney chose the deputy who’s been the acting commissioner since Evans left.
“And that person is David Jones,” he said.
The choice got a standing ovation from providers and employees of the billion dollar agency who packed the mayor’s reception room.
Jones outlined plans for tackling perhaps the toughest issue in his portfolio, the opioid epidemic.
“I’m confident the recommendations put forward by the mayor’s task force will be implemented and we’ll bend the curve,” he said.
Jones says the department has already increased treatment slots and medically assisted treatment.
The department also deals with homelessness and intellectual disabilities.
Despite Challenges Ahead, Philadelphia’s New Head of Behavioral Health Optimistic
After a five-month search, the city of Philadelphia has picked David Jones to lead its Department of Behavioral Health and Intellectual disAbility Services.
Jones served as deputy commissioner for four years under Arthur Evans — who left the department in February to lead the American Psychological Association.
In his new role, Jones will face some pressing issues, including the opioid epidemic and increased need for treatment services.
Despite those challenges, Jones said he wants the department to be proactive in its approach to serving those with addiction, intellectual disabilities, or mental illness.
“We want to support people prior to their illness and their disability having a negative impact on their life whenever possible,” he said Friday.
With this vision, Jones follows in the footsteps of his predecessor, who invested in prevention programs such as mental health first-aid education, which allows people to recognize early signs of mental illness.
Among Jones’ early priorities will be addressing the issues laid out by the mayor’s opioid crisis task force. The department has already increased the number of treatment slots available, as well as access to medication-assisted treatment, he said.
But for him, good treatment means a network of support.
“People are connected to housing, issues around food insecurities are addressed, and — most importantly — that people are connected with their natural support systems, because we know it’s those relationships that are really really critical,” Jones said.
The department has nearly 800 employees and a $1 billion annual budget.