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CBH homepage can now be found at CBHphilly.org.
Community Behavioral Health (CBH) is a not-for-profit 501c (3) corporation contracted by the City of Philadelphia to provide mental health and substance abuse services for Philadelphia County Medicaid recipients.
Supported through state funding, CBH works in partnership with the City of Philadelphia and the Commonwealth of Pennsylvania to provide vital behavioral health services. Today, CBH is responsible for providing behavioral health coverage for the City’s 420,000 Medicaid recipients. Its primary activities include:
For more information about CBH, call 215-413-3100.
Information related to Community Behavioral Health’s governing documents, conflict of interest policy, financial statements, and Forms 990 are available upon request. To obtain this information, please submit a written request to:
Community Behavioral Health
Attn: CBH Secretary/Treasurer
Finance Department
801 Market Street, 7th Floor
Philadelphia, PA 19107
PHILADELPHIA — The Department of Behavioral Health and Intellectual disAbility Services (DBHIDS) today announced that Joan Erney will retire as chief executive officer of its Community Behavioral Health (CBH) division effective December 31, 2019.
Behavioral Health Commissioner David T. Jones said CBH’s chief operating officer, Donna Bailey, has been named interim CEO of CBH effective January 1, 2020. Commissioner Jones, who is CBH’s board chair, said the board of directors will conduct a search for a permanent CEO next year.
CBH administers the Medicaid behavioral health managed care program, HealthChoices, on behalf of the City of Philadelphia effectively managing the behavioral health care coverage of more than 700,000 Philadelphians. CBH’s vast network of nearly 200 publicly-funded addiction and mental health treatment provider agencies operates at 700 sites across the city. Erney has led CBH since 2013.
“We thank Joan tremendously for her personal commitment and dedication to leading CBH’s growth and success,” Commissioner Jones said. “Joan’s tireless efforts and leadership have resulted in CBH’s many notable accomplishments and will have a lasting impact on CBH’s continued operation as a health plan within our Department recognized for putting Philadelphians with behavioral health challenges at the center of its work.”
Under Erney’s leadership, CBH fostered strategies for cross-system collaboration working extensively with all of the child-serving and human services systems in the city. As a result, CBH was successful in expanding the use of evidence-based interventions in behavioral health care delivery and bolstering the availability of community-based services. CBH also increased the use of trauma-informed care, strengthened services for individuals with serious mental illness, created tobacco-free psychiatric and drug treatment settings and embedded behavioral health clinicians into the city’s health centers with Erney at the helm.
As Philadelphia’s opioid crisis grew, CBH played a critical role in reducing barriers to treatment, expanding addiction services and impacting prescribing practices under Erney. Her accomplishments leading the organization also include reducing the number of children in residential placement, boosting services for children on the autism spectrum and strengthening school-based behavioral health services.
Erney said: “I am honored to have been entrusted with leading this unique organization. The tremendous leadership within DBHIDS and the CBH board of directors have provided the support for CBH to not only work effectively but to thrive and continue to grow. Equally as important, working with the extraordinary staff at CBH has been a great joy and a tremendous professional accomplishment on which to end my career.”
Erney continued: “My goal as CEO was not only to have us meet the behavioral health care demands of Philadelphia but to do so with integrity and excellence. It has been my great privilege to work so closely with our dedicated provider network over the past six years. I am proud of the work we have accomplished together to create a robust continuum of high-quality services to help Philadelphians with behavioral health challenges achieve recovery.”
It was during Erney’s tenure that the number of Philadelphians eligible to receive behavioral health care coverage through CBH ballooned to an all-time high of more than 700,000. Chief Operating Officer Bailey worked closely with Erney on making infrastructure adjustments at CBH to meet that burgeoning demand.
Bailey said when she becomes interim CEO she plans to build on the successes CBH accomplished under Erney and ensure that the treatment experience of those struggling with substance use disorder and mental health challenges in Philadelphia “drives our work.” After serving as an executive team member of CBH for the past six years, she’ll take the helm as CBH begins working with its provider agencies to shift from a fee-for-service payment model to value-based behavioral health care.
“We have an incredible team at CBH that does all of the heavy lifting every day,” Bailey said. “I am focused on ensuring that CBH operations continue without interruption during this time of transition. And I am honored to help lay the groundwork for our next leader’s success by serving as a bridge that allows the board of directors the time to create a clear and shared vision of CBH’s future and conduct a thoughtful search process.”
Bailey’s distinguished career in executive management includes twice serving as an assistant managing director for the City of Philadelphia. Erney’s retirement from CBH will culminate over 30 years of experience she amassed in the behavioral health field including her leadership roles at the federal Substance Abuse and Mental Health Services Administration and the state Office of Mental Health and Substance Abuse Services.
The Philadelphia Autism Project, housed at the A.J. Drexel Autism Institute, will host an art exhibit at Philadelphia City Hall to highlight individual experiences of Philadelphia and what this city means to them. The art show is also an opportunity to increase autism awareness and celebrate neurodiversity.
This Art in City Hall exhibit, “Philadelphia: A Spectrum of Experiences,” will be hosted in collaboration with DBHIDS through Community Behavioral Health (CBH), the Office of Councilman-At-Large Derek Green, and the City of Philadelphia’s Office of Arts, Culture, and the Creative Economy.
“I’m excited to partner with the Philadelphia Autism Project for this year’s art exhibition, ‘Philadelphia: A Spectrum of Experiences,’” said Councilman Green. “This showcase gives people a one-of-a-kind opportunity to step in to the talented and remarkable minds of those with autism and other intellectual disabilities, and experience the world through their eyes, hands, and thoughts. I look forward to ongoing collaborations with the Philadelphia Autism Project as we continue to promote autism awareness and work toward the ultimate goal of total inclusivity for all.”
The art exhibit will be open to the public on the fourth and fifth floors of City Hall from March 12 to April 27, from 9 a.m. to 5 p.m., Monday through Friday. The opening celebration will be held on Tuesday, March 13, from 5-7 p.m. at City Hall.
The goal of the Philadelphia Autism Project is to support and connect individuals and families living with, and affected by, autism spectrum disorder in Philadelphia through resources and innovative programs. The Philadelphia Autism Project is a citywide initiative supported through the Office of Councilman-At-Large Derek S. Green and conducted in partnership with the DBHIDS. For more information about the Philadelphia Autism Project visit www.phillyautismproject.org, Facebook.com/phillyautism, and on Twitter at @phillyautism.
Each year, as part of the Performance Evaluation Performance Summary required by the State, CBH produces a Provider Satisfaction Survey (PSS) for its network of providers. The PSS is open from the end of November until the beginning of January each year. The survey is available on Survey Monkey and can be completed by any employee that works for a provider in our network. Each year we review overall results in the CBH Quality Council and present a summary of our findings at the Executive Directors Meeting. Survey results are also reviewed with individual CBH departments to analyze results, identify trends, and create action items to address areas of concern. The action items identified from the 2016 survey have been included in the Provider Satisfaction Survey Summary document.
Included are a few general facts about the PSS:
Come join us for a day of creativity and fabulous arts presentations. The event will highlight peer art, making collages, pillowcase painting, mandalas, poetry, and more. Presenters will be Sharon Wise, an artist extraordinaire from Washington, D.C., and Hikmah Gardiner, a beloved advocate and former DBHIDS employee.
Lunch will be provided. A $10 donation is suggested. Presented by Gayle Bluebird & Associates. The event is hosted by DBHIDS.
Dr. Kleckner J. Charles is the director of Intellectual disAbility Services at the City of Philadelphia Department of Behavioral Health and Intellectual disAbility Services (DBHIDS). In this role, he oversees the division of Intellectual disAbility Services, which works with the Commonwealth and service providers to offer quality supports and services so individuals will have choices in their lives, meaningful relationships, and participation in their community as valued citizens. Dr. Charles is a passionate advocate for all vulnerable people. He has embraced this role as his cause celebre since his early days as a direct support professional more than 25 years ago.
Before DBHIDS, Dr. Charles served as chief operating officer for The Arc Putnam New York. While there, he oversaw the successful integration of clinic services and the organization’s successful transition to conflict-free case management. As COO, Dr. Charles led a telehealth initiative encompassing more than 6,000 people at 17 clinics across five counties in the Hudson Valley region of upstate New York. Over the past decade and a half, Dr. Charles held board leadership roles and clinical and administrative positions in the behavioral health, hospital, and LTSS settings.
Dr. Charles received his bachelor’s degree from Stony Brook University, where he majored in history. He also holds a master’s in public administration from Long Island University with a concentration in health administration and long-term care. Dr. Charles received his doctorate of social work in innovations (social and healthcare) from the University of Southern California.
Dr. Charles’ professional and academic interests include leveraging virtual healthcare to augment support and enhance quality in LTSS settings and increasing the roles of neighbors in the care paradigm.
The Community Relations Department is responsible for increasing the knowledge and awareness of the behavioral health system throughout Philadelphia. The Community Relations Department provides information about the behavioral health service delivery system, including how individuals seeking recovery and their families can access available services.
One of the primary goals of the Community Relations Department is to help DBHIDS improve collaboration with other agencies and organizations to better serve the behavioral health needs of Philadelphians.
To that end, the Community Relations Department develops and expands working partnerships with social service agencies, community groups and faith-based organizations. The goal of these partnerships is to improve the way DBHIDS reaches and serves citizens that need behavioral health services to deal with mental illness, substance abuse or intellectual disability challenges.
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Please see the documents below which are resources describing services funded by CBH
LAI Toolkit Summary and Fact Sheet LAI FAQ LAI and In-home Psychiatric Nursing Initiation Form MCO and Pharmacy Benefit Crosswalk Case Management Referral Form LAI Outpatient and CIRC Contacts LAI Webinar LAI Referral Form LAI Provider Notice
Prior Authorization Forms
Community Integrated Recovery Centers (CIRCs) are programs that provide individualized and highly flexible treatment to members with various strengths and challenges. They focus on instilling hope and encouraging members to identify realistic goals that will help improve their quality of life and increase their engagement with the community. Click the link below to learn more including how to contact a CIRC.
Download Spreadsheet / View online
CBH offers access to a wide and diverse range of behavioral health services to help improve the mental and emotional wellbeing of our children, adolescents, and adults. Click on one of the links below for details.
Download: Children and Adolescent Services Continuum
Download: Children and Adolescent Services Companion Guide
Download: Adult Services Continuum/ View online
Download: Adult Services Companion Guide/View online
Welcome to Providers
The Commonwealth of Pennsylvania’s HealthChoices program and the creation of CBH in February 1997 provided all of us with the opportunity to improve and expand mental health and addiction services for people in need. Achieving this aim requires a partnership between those managing public resources and those whose clinical expertise and compassion can make a real difference to the lives of Philadelphia’s most vulnerable citizens. In pursuing that goal, we remain committed to playing a key role in your success, as you have played a key role in ours.
CBH will meet the behavioral health needs of the Philadelphia community by assuring access, quality, and fiscal accountability through being a high performing, efficient, and nimble organization driven by quality, performance, and outcomes.
We envision CBH as a diverse, innovative, and vibrant organization in which we are empowered to support wellness, resiliency, and recovery for all Philadelphians.
CBH celebrated its 20th anniversary in 2017. To honor many years of providing services to Philadelphians through invaluable partnerships, notably our collaboration with our providers, we published our CBH 20th Anniversary Report. The Report recounts the initial creation of CBH and highlights significant aspects of the organization’s growth , transformation, and successes of the last 20 years.
Our annual reports provide a clear overview of CBH’s work and priorities, as well as the investments that have been made demonstrating the ongoing commitment to help members lead healthier lives. These reports highlight CBH’s continued commitment to the objectives of Pennsylvania’s HealthChoices program ensuring access, quality, and cost-effectiveness in health care services.
Please contact a CBH Provider Relations representative at 215-413-7660 if we can be of any assistance. Click here to receive CBH e-mail updates.
Learn more about:
CBH Providers DirectoryCBH Providers Directory1CBH Providers Directory
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MENTAL HEALTH DELEGATE HOTLINE
Phone: 215-685-6440
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CBH non-Emergency Services
24/7 Hotline: 888-545-2600
TTY number: 888-436-7482
INTELLECTUAL DISABILITY SERVICES
Phone: 215-685-5900
CBH COMPLIANCE HOTLINE
Report fraud, waste and abuse:
Phone: 800-229-3050
Email: cbh.compliancehotline@phila.gov
HOMELESS OUTREACH HOTLINE
Phone: 215-232-1984