OAS is committed to protecting the rights of people receiving services from an OAS-contracted service provider. To support that commitment, OAS has established an official grievance process to respect the rights of the people we serve.
OAS Grievance Process:
- The OAS Grievance Process begins at the provider agency with the therapist.
- If for any reason someone is not satisfied, he or she will follow the chain of command as specified in the provider agency’s protocol.
- If a person is not satisfied after exhausting all provider agency resources, they should file a written or verbal complaint with the Office of Addiction Services. The complaint should be sent to the attention of Catherine Williams, Ph.D., the Director of Program Planning & Operations – SCA.
- If the individual is not satisfied with the results, he or she may forward the complaint to Roland Lamb, the Director of Addiction Services for resolution.
Written complaints can be sent to either party at:Department of Behavioral Health/Intellectual disAbility Services
Office of Addiction Services
1101 Market Street, Suite 800
Philadelphia, PA 19107