Archive for category: About Us

Community Wellness Engagement Unit

Reducing barriers, neighborhood by neighborhood

In July 2019, DBHIDS launched the Community Wellness Engagement Unit, a multilingual engagement team designed to provide greater access to wellness-related resources and support for all communities within its scope.

CWEU works in some of Philadelphia’s most challenged neighborhoods to meet the people most in need and make sure they get access to the services the City has available to them.

CWEU is a mobile unit that makes use of teams of Certified Peer Specialists, Certified Recovery Specialists, and Behavioral Health Specialists to assess individuals, link them to the appropriate services, and coordinate with agencies and community stakeholders to address any barriers to treatment and wellness.

If you have any questions, please email

Diversity, Equity & Inclusion (DEI) Team


  • Diversity: The composition of a group – specifically whether different demographics are represented in a group.
  • Equity: The centering of creating opportunities and changes to a space or system so marginalization doesn’t unjustly predict one’s success and ultimately improves outcomes for all.
  • Inclusion: A person or group of people’s abilities to contribute to and fully participate in a space. Inclusion is also the acknowledgement, celebration, and welcoming of individuals’ sense of uniqueness and belonging.

DBHIDS Diversity, Equity, and Inclusion Team Vision

DBHIDS believes in a community where everyone can thrive and be authentic and included; has a voice and feels valued; and can achieve health, well-being, and self-determination. DBHIDS celebrates differences and advocates for equity and justice. DBHIDS strives to shift the culture boldly by collecting, reporting, and monitoring data and building partnerships and collaborations with various stakeholders. Above all, DBHIDS recognizes that diversity includes YOU.

DEI Principles



Diversity at DBHIDS recognizes the unique perspectives and needs of Philadelphians in the way we serve individual and community differences by:

  • Ensuring diversity in recruitment, hiring, and promotion policies, procedures, and practices.
  • Creating and promoting safe spaces and training opportunities to increase diversity awareness; and
  • Practicing a culture where everyone participates in addressing disparities.

DEI Principle: EQUITY


Equity at DBHIDS guarantees fair and full access to opportunities and resources by:

  • Ensuring policies, procedures, and practices reflect equity.
  • Creating an impartial environment; and
  • Practicing transparency to promote accountability.



Inclusion at DBHIDS respects and welcomes diverse viewpoints in collective decision-making regardless of race, gender, religion, gender identity, sexual orientation, ethnicity, abilities, disabilities, or health care needs by:

  • Ensuring policies, procedures, and practices are inclusive.
  • Creating an environment that empowers individual to contribute without apprehension authentically; and
  • Practicing a culture of belongingness.


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DEI Team Norms

Team Norms

  • Celebrate diversity
  • Advocate for equity
  • Embrace inclusion
  • Demonstrate respect, honesty, accountability and professionalism
  • Value teamwork, collaboration and relationships
  • Model effective and intentional communication
  • Appreciate one another
  • Recognize diversity includes YOU

DEI Team

DEI Team

The six-member Diversity, Equity & Inclusion (DEI) team was created in 2019 to have departmental lens on:

  • inspiring a shared vision by promoting diversity, equity, and inclusion throughout the entire DBHIDS and provider systems
  • mitigating disparities; utilizing data, research, and community input for program development; and standardizing clinical quality management tools and protocols
  • providing support to the DBHIDS staff, as well as to the provider community and special populations.

We operate from a three-pronged approach: research, data, and community input to inform our work. Through collaboration, we will model inclusive work practices to promote diverse perspectives, creative viewpoints, and innovative ideas by working collaboratively across all six divisions and all four HR components while implementing department-wide workgroups reflective of staff from all levels. We will work to develop a more equitable work culture.

DEI P.A.C.E. Objectives

DEI P.A.C.E. Objectives

1. Enhance economic and equitable inclusion for the Department’s contracted and subcontracted Minority/Women/Disabled-owned Business Enterprises (MWDBE);
2. Monitor and access the clinical quality of the Department’s DEI practices and attitudes while addressing the DEI needs of its workforce; and
3. Collaborate with behavioral health providers to diversify to increase cultural humility and linguistic competencies to promote inclusive service delivery.

DEI Five-Year Plan

Five-Year Plan

Over the next five years, the Diversity, Equity & Inclusion team will lead the charge and model the way by supporting quality management functions related to DEI by:

  • utilizing data for decision making and contributing to policy and program development for the Department and provider systems;
  • developing mechanisms to manage and standardize DEI;
  • increasing provider recruitment and retention of a diverse workforce reflective of the populations served;
  • providing leadership and coordination of clinical and provider-related quality activities associated to DEI including relevant MWDSBE providers and subcontractors;
  • enhancing reviews and quality improvement projects and evaluations;
  • promoting and enhancing awareness and understanding of DEI through a range of quality management activities and projects.

EPIC Success Stories

EPIC Success Stories

Division of Administration, Finance, and Quality

Division of Administration, Finance, and Quality

Immigrant Affairs and Language Access Services

Guided by the vision and mission of DBHIDS, the mission of this Unit is to improve the total wellness for immigrant and refugee communities through a holistic community-based engagement and service delivery approach.

Immigrant Affairs and Language Access Services assists in the development of agency-wide policies and strength-based approaches that engage and provide culturally and linguistically appropriate services for refugee and immigrant communities with behavioral health concerns. The unit also serves as an adviser/liaison to the DBHIDS Commissioner, Executive Management Team, and the City’s Office of Immigrant Affairs.

Essential Functions:

  1. Assessing the needs of immigrant and refugee communities as well as service providers, to identify gaps and determine how DBHIDS can deliver culturally and linguistically appropriate services to the communities
  2. Developing tools and innovative strategies that support effective service delivery for immigrant and refugee communities
  3. Identifying, developing, maintaining, and aligning resources and information—that exist across the City—to successfully integrate immigrants and refugees into the cultural, social, health, economic, and civic fabric of the City
  4. Promoting the total wellness of immigrants and refugees communities through population health approach

Language Access Services

The DBHIDS Language Access Policy provides protocols for staff when providing services to individuals who have limited English proficiency (LEP). The Policy is essential to the success of our mission to improve the health statuses of Philadelphians in need of behavioral health and/or intellectual disability services. It is the City’s policy to grant access to services or programs to every person even when there is a limited ability to speak, understand, read or write English. Staff WILL NOT suggest or require an LEP member to provide an interpreter in order to receive services.

Accessing Interpretation or Translation Services

If you or someone you know is in need of interpretation or translation services, please use the links below in the Resources section that provide all of the services offered by the City of Philadelphia.

Contact Us

For more information about the Immigrant Affairs and Language Access Service Unit, please contact unit Director Sarorng Sorn, M.S.; office, 215-685-5454; mobile, 267-582-8017.


Suicide Prevention Task Force

Suicide Prevention Task Force

What’s Happening With EBPs in Philadelphia?

What’s Happening With EBPs in Philadelphia?

Human Resources

Health and Human Resources



Worksite Lactation Support Policy (Executive Order)
Support and Resources

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Acknowledgement Form
Confidentiality Policy (Memorandum)
Confidentiality Policy
Acknowledgement Form
Online Training

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Domestic or Sexual Violence Leave

CSR 22.17: Leave to Address Domestic or Sexual Violence
Unpaid Leave Due to Domestic or Sexual Violence

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Drug and Alcohol

Drug and Alcohol Policy (Executive Order)
Employee Education Program

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Leave Time

Family Medical Leave Act — Guidelines for City of Philadelphia Employees
Leave Allowance and Compassionate for Non-Civil Service Officers and Employees (Ad Board Rule #11)
Leave Request Procedure Reminder for Paid Leave
Sick Leave Rules and Regulations/Funeral Leave (Memorandum)
Sick Leave Rules and Regulations
W Time Policy Reminder

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City Law Department — Political Activity Guide
Life Insurance Benefits Information Sheet
Department of Public Health Employee Handbook
Prohibition of Acceptance of Gifts (Executive Order)
Prohibition of Nepotism

2018 Benefits Enrollment Guide

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Office of Human Resources — City of Philadelphia

Civil Service (Class) Residency Waivers
Civil Service Regulations
CSR 30: Residency Requirements
Jobs — Employment Opportunities, Job Description, and Career Paths

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Outside Employment

Regulation of Outside Employment and Self-Employment (Executive Order)
Request to Engage in Outside Employment

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Dependent Care Reimbursement Accounts
Direct Deposit Authorization Form
Early Paycheck Release Form
Out-of-Class Request Form
Overtime/Compensatory Time Authorization and Leave Time — Policy Reminder
Payroll Processing Fact Sheet
Shift Change Request Form

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City of Philadelphia — Board of Pensions
Philadelphia 457 Deferred Compensation Plan
Retirement Notice

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Accident, Injury, and Illness (COPA II) Form
Accident, Injury, and Illness (COPA II) Instructions
Annual Employee Safety Communication
Employee Bloodborne Pathogens Exposure Report Form
Injury on Duty Compensation Clinic Panel
Injury on Duty Procedures and Forms
Medical Provider Referral Authorization and Employee Notification Form
Pennsylvania Workers and Community Right to Know
Vehicle Crash Reporting Procedures:

Vehicle Crash Form Instructions
City Vehicle Crash Report Form
City Vehicle Crash — Supplemental Form
Crash Diagram Form

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Sexual Harassment

Mayor Ed Rendell’s 1995 Statement on Sexual Harassment
Policy for Preventing Sexual Harassment in City Government
Prohibition of Sexual Harassment (Executive Order)

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Workforce Development Plan

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Out of Country Travel Notification
Fleet Policy – MDO Directive – Fleet Policy

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