EMERGENCY: Call or text 988

Welcome to the Department of Behavioral Health and Intellectual Disabilities Services

Department of Behavioral Health and Intellectual disAbility Services

Assessment Centers & Crisis Response

Behavioral Assessment Centers (BACs) serve as a point of entry for mental health and substance use recovery programs and determine which level and type of care best meets the needs of individuals with substance use histories and challenges based on the Pennsylvania Client Placement Criteria (PCPC) assessment guidelines. BACs provide urgent assessments for substance use services only and do not operate 24/7.

In cases of emergency related to mental health or substance use-related crisis, Crisis Response Centers (CRCs) operate 24/7 and offer emergency evaluations to help determine the most appropriate level of care and services. There are five CRCs available to serve city residents requiring emergency behavioral health services, providing needed care in a safe setting. In many cases, they will help link individuals using opioids to one of the community-based medication assisted treatment (MAT) providers as appropriate. To find available MAT facilities, please visit our Medication Assisted Treatment page.

CRCs serving adults in Philadelphia:

  • Einstein CRC (Germantown)
    5501 Old York Road
    Philadelphia, PA 19141
  • Friends Hospital CRC (Northeast Philadelphia)
    4641 Roosevelt Blvd.
    Philadelphia, PA 19124
  • Pennsylvania CRC (Center City/South Philadelphia)
    245 S. Eighth St.
    Philadelphia, PA 19106
  • Temple University/Episcopal CRC (North Philadelphia)
    100 East Lehigh Ave.
    Philadelphia, PA 19125

Children’s Crisis Services

For assistance with a behavioral health emergency involving someone younger than 18, contact the Philadelphia Crisis Line at 988 and/or 215-685-6440. This team is available to provide telephonic support and guidance on involuntary commitments and should be contacted to request a Children’s Mobile Crisis Team (CMCT). For more information, please view the CMCT FAQ.

If a young person is experiencing emotions or behaviors that may cause a life-threatening injury to self or others, please contact:

  • The Philadelphia Children’s CRC
    3300 Henry Ave., Falls Two Building, 3rd Floor
    Philadelphia, PA 19129
  • PATH Children’s Urgent Care Center
    Korsin Building
    1919 Cottman Ave.
    Philadelphia, PA 19111

Our main priority is to ensure that all children throughout the City of Philadelphia have access to behavioral health services and resources. For additional information please review the notice of the children’s crisis resources.

For more information about behavioral health services, please contact Community Behavioral Health (CBH) Member Services at 888-545-2600.


Children’s Response Centers and Additional Resources

Assessments Centers and Crisis Response Centers

Below is a map detailing locations with BACs, listed in blue, and CRCs, listed in green. Facilities with both BAC and CRC services are listed in yellow.

If you would like to see only BACs or only CRC facilities, click the icon on the top left of the Google Map. This will allow you to select which type of facility you would like to view.

For those seeking service, it is recommended that you have ID in order to expedite admission and assessment.