If you need help with a mental health crisis, call 215-685-6440 for immediate, secure, 24-hour support.
Call the Mental Health Delegate Line if you are seeking help for yourself, a family member, a friend, etc. (available 24-Hours a day, 7 days a week) to obtain the following service(s):
Information, consultation, guidance, technical advice and referral
A Mobile Crisis Team for on-site assessment and intervention
Referral to a nearby Crisis Response Center for evaluation, treatment and recovery services
Deployment of a Crisis Specialist to provide appropriate support and related service for a limited period of time to a person in their own home who is experiencing a significant crisis
Applications for Involuntary Emergency Examination and Treatment for Persons who have a mental disability, are a danger to themselves or others and refuse to accept treatment
A short term mental health crisis residence providing intervention for various psychiatric stress conditions
A Community Response Team for communities experiencing violence and other traumatic events to foster resilience by offering support, crisis counseling, psychological first aid, psycho-education and referral for other appropriate services.
Mental Health Delegates, overseeing the city’s behavioral health emergency services system, provide access to emergency services, assign mobile emergency teams for home visits to assist families with mental health crises, and provide access to Crisis Response Centers.
Suicide and Crisis Intervention Hotline215-686-4420
Trained suicide/crisis intervention staff provide counseling, consultation and referral for people seeking assistance for acute psychiatric needs
National Suicide Prevention Lifeline 1-800-273-TALK (8255)
Red Nacional de Prevención del Suicidio 1-888-628-9454
24-Hour Suicide Prevention and Crisis Intervention Service
Help is available 24 Hours a Day, 7 days a week
DBHIDS operates a 24-hour call center to assist people and their families with behavioral health crises.
Callers needing help or persons wanting to obtain help for others can call 215-686-4420 at any time of the day or night for the following problems:
Feelings or thoughts of wanting to harm themselves or others
Feelings of hopelessness, worthlessness or that no one cares about them
Difficulty dealing with various life stresses
Addictions and substance use problems
Other emotional issues or stresses
Compassionate, trained professionals answer all calls 24-hours a day, 7 days a week. Callers will have the opportunity to discuss their problem and will receive appropriate counseling, guidance, assessment and referral for prompt treatment or other services if necessary.
Help is just a phone call away—–215-686-4420
24/Hr Suicide Prevention and Crisis Intervention Service 215-686-4420
National Suicide Prevention Lifeline 1-800-273-TALK(8255)
Red Nacional de Prevenci’on del Suicidio 1-888-628-9454
Additional Services: Various training and educational presentations are available to professional agencies and the public pertaining to accessing and utilizing the various behavioral health crisis intervention services that are available from the Acute Services Unit.
The Emergency Preparedness and Response Unit (EPRU) works with DBHIDS staff and providers, response partners, and the community to prepare for, respond to, recover from, and grow stronger after emergency incidents and disasters.
EPRU’s current initiatives include:
Emergency preparedness planning
Continuity of operations/business continuity planning
Training and technical assistance
Community and disaster response
Interagency collaborative initiatives
These activities are intended to:
Support the Department, providers, and the community
Build a culture of preparedness and resilience
Ensure that business functions and community services can continue during and after an emergency
Develop a more efficient and effective recovery after an emergency occurs
For more information, please contact:
Phillip DeMara, Director of Emergency Preparedness and Response, at 215-546-0300.
Mental Health Delegates: 215-685-6440
Philadelphia Domestic Violence Hotline: 866-723-3014
Women Against Abuse: 215-386-1280
Lutheran Settlement House: 215-426-8610
Suicide and Crisis Intervention Hotline: 215-686-4420
National Suicide Prevention Lifeline: 800-273-TALK (8255)
Domestic Violence Toll-free 24-hour Hotline: 800-799-SAFE (7233)